Mona Daggett

759 Mandana Boulevard                                                                                                                               Mobile:  773-251-5951

Oakland, California  94610                                                                                                                        Monadaggett@gmail.com

 

QUALIFICATION SUMMARY

  • Over 20 years of establishing solid customer relationships through engagement leadership
  • 20 years of experience with all phases of ERP project life cycle
  • 16 years of program and project management, resource management, professional development and career mentoring
  • 16 years of consulting leadership
 

EXPERIENCE SUMMARY

 

Order of Malta, Free Medical Clinic, Oakland, California (2009 – 2011)

IT Specialist and Client Services

Pivotal team member establishing free medical clinic in Oakland, California.  Researched and developed operations manual required for state licensing. Established computer support, researching options for electronic medical records software. 

 

Private Montessori School, Oakland, California (2007 – 2009)

Development/Event Manager

Initiated development efforts at an educational institution successfully producing community fundraising events. Designed and produced event for public viewing of professional art. 

 

Computer Sciences Corporation, Global Consulting Practice (1995 –2006)

Partner, Program Director

Managed 3-50 consultants and client personnel and profitably conducted multi-phase implementation engagements with numerous dependencies and integration points. Generated project related details after conducting business analysis, identifying scope and specifications, and constructing Statements of Work.  Responsible for program and project management, project oversight, resource identification and utilization, mentoring team members, approval of staffing assignments and service delivery excellence. Collaborated with C-level members of organizations and strengthened relationships as key member of Executive and Project Steering Committees and Program Management Offices.

Directed multiple projects including Oracle application implementation and production support, external ERP integration, overhaul of application security, software upgrade, custom report development, application training development, and systems integration of acquired companies. Reviewed and approved project deliverables for quality. Produced monthly Delivery Assurance reports and facilitated restructuring of at risk projects.  Established and fostered positive relationships with members of corporate Delivery Excellence group.

Assessed program resource needs, identified appropriate individuals to build solid project teams, assigned resources and developed team consensus. Produced and administered resource expectation forms, conducted performance appraisals, and demonstrated leadership integrity.

Account Manager

Consulting practice advocate actively engaged with regional offices and lines of service.  Key member of pursuit team qualifying opportunities, creating marketing collateral, designing proposed solutions and project estimates, identifying resources, presenting solutions to prospect, negotiating and closing contracts. Improved contract closure rate and increased project profitability by collaborating with Account Executives to propose appropriate team composition, achieving revenue targets. Approved client invoices and billing structure and accelerated collection of client receivables and outstanding balances including successfully influencing client to submit payment of $700k past due fees. Established and maintained trusted advisor relationships with C-level executives resulting in expansion of existing contracts, translating into additional consulting revenue.

Established Project Management Office to effectively manage multiple initiatives and coordinate activities between business (functional) and IT (technical). Developed resource plans and schedules for several initiatives: definition and documentation of business requirements, development of training plan, design and development of business processes, and preparation for ERP implementation.

 

Brokered cost-effective evaluation, procurement, and installation of ERP applications, network systems, infrastructure hardware and supporting software. Facilitated communication and resolution between clients and application/support service providers.

Post Production Assessor

Performed review and assessment of post-implementation ERP applications to determine potential causes preventing maximum benefit or ROI.  Analysis included evaluation of current production issues, observation of procedural difficulties, and identification of application features not in production and missed executive and user expectations.  Successfully promoted recommendations and resolution plan resulting in contracted consulting services.

Operations & Resource Manager

Coordinated all aspects of consulting practice resources including resource loading (recruiting & staffing), resource leveling, professional development and career planning, compensation review, and conflict resolution. Successfully retained at-risk resources and increased participation in Centers of Excellence.

                                                                                          

Project Manager

Profitably drove to completion multi-phase implementation for Oracle’s PeopleSoft application suite including CRM, HRMS, Supply Chain, and Financials.  Managed dependencies and integration points with major parallel development projects.  Negotiated budget issues to obtain relief of restrictions jeopardizing project success.

 

Created several key project deliverables including charter, guiding principles, critical success factors, constraints, risks, and assumptions, scope definition, statements of work, and detailed project plans. Produced and delivered detailed project documents, including project roles and responsibilities, time commitments, and release and migration strategies. Managed issue logs and pushed for the resolution of critical issues standing in the way of project success.  Leveraged industry-leading process-based ERP implementation methodology. Orchestrated the finalization and delivery of project deliverables.

 

Implementation Consultant and Application Instructor

Implemented Oracle’s PeopleSoft Financials applications.  Leveraged software business process designs to establish efficient system setup. Developed comprehensive reporting strategy and transitioned product and technical knowledge to client resources. Developed and delivered training sessions of Oracle’s PeopleSoft nVision, Query and General Ledger, Accounts Payable and Asset Management applications. Leveraged training contracts into comprehensive consulting engagements resulting in additional revenue.

 

PeopleSoft, Inc., Pleasanton, California (1990 – 1994)

Accounting Manager

Responsible for human resources, payroll, and financial accounting. Restructured finance department to prepare for company growth.  Developed documentation for initial public offering. Drove the implementation of PeopleSoft’s General Ledger, Accounts Payable, Asset Management, and reporting. 

 

Grant Thornton, San Francisco, California (1987 – 1990)

Accountant

Performed accounting services, reviews and audits. Coordinated tax preparation services and completion of supporting tax documentation.  Maintained client relationships. Certified Public Accountant.  

 

ENABLING TECHNOLOGIES

Oracle’s PeopleSoft ERP Suite, Excel, PowerPoint, Project, Word, Visio

 

EDUCATION

BS in Business Administration – Accounting, University of San Francisco, California

Certified Public Accountant

 

 

 

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