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EXPERIENCE SUMMARY
Order of Malta, Free Medical Clinic,
Oakland, California (2009 – 2011)
IT Specialist and Client Services
Pivotal team member establishing
free medical clinic in Oakland, California. Researched and
developed operations manual required for state licensing.
Established computer support, researching options for electronic
medical records software.
Private Montessori School, Oakland,
California (2007 – 2009)
Development/Event Manager
Initiated development efforts at an
educational institution successfully producing community
fundraising events. Designed and produced event for public viewing
of professional art.
Computer Sciences Corporation, Global
Consulting Practice (1995 –2006)
Partner, Program Director
Managed 3-50 consultants and client
personnel and profitably conducted multi-phase implementation
engagements with numerous dependencies and integration points.
Generated project related details after conducting business
analysis, identifying scope and specifications, and constructing
Statements of Work. Responsible for program and project
management, project oversight, resource identification and
utilization, mentoring team members, approval of staffing
assignments and service delivery excellence.
Collaborated with C-level members
of organizations and strengthened relationships as key
member of Executive and Project Steering Committees and Program
Management Offices.
Directed multiple projects
including Oracle application implementation and production
support, external ERP integration, overhaul of application
security, software upgrade, custom report development, application
training development, and systems integration of acquired
companies. Reviewed and approved project deliverables for quality.
Produced monthly Delivery Assurance reports and facilitated
restructuring of at risk projects. Established and fostered
positive relationships with members of corporate Delivery
Excellence group.
Assessed program resource needs,
identified appropriate individuals to build solid project teams,
assigned resources and developed team consensus. Produced and
administered resource expectation forms, conducted performance
appraisals, and demonstrated leadership integrity.
Account Manager
Consulting practice advocate
actively engaged with regional offices and lines of service.
Key member of pursuit team
qualifying opportunities, creating marketing collateral, designing
proposed solutions and project estimates, identifying resources,
presenting solutions to prospect, negotiating and closing
contracts. Improved contract
closure rate and increased project profitability by collaborating
with Account Executives to propose appropriate team composition,
achieving revenue targets. Approved client invoices and billing
structure and accelerated collection of client receivables and
outstanding balances including successfully influencing client to
submit payment of $700k past due fees. Established and maintained
trusted advisor relationships with C-level executives resulting in
expansion of existing contracts, translating into additional
consulting revenue.
Established Project Management Office
to effectively manage multiple initiatives and coordinate activities
between business (functional) and IT (technical). Developed resource
plans and schedules for several initiatives: definition and
documentation of business requirements, development of training
plan, design and development of business processes, and preparation
for ERP implementation.
Brokered cost-effective evaluation,
procurement, and installation of ERP applications, network systems,
infrastructure hardware and supporting software. Facilitated
communication and resolution between clients and application/support
service providers.
Post Production Assessor
Performed review and assessment of
post-implementation ERP applications to determine potential causes
preventing maximum benefit or ROI. Analysis included evaluation of
current production issues, observation of procedural difficulties,
and identification of application features not in production and
missed executive and user expectations. Successfully promoted
recommendations and resolution plan resulting in contracted
consulting services.
Operations & Resource Manager
Coordinated all aspects of consulting
practice resources including resource loading (recruiting &
staffing), resource leveling, professional development and career
planning, compensation review, and conflict resolution. Successfully
retained at-risk resources and increased participation in Centers of
Excellence.
Project Manager
Profitably drove to completion
multi-phase implementation for Oracle’s PeopleSoft application suite
including CRM, HRMS, Supply Chain, and Financials. Managed
dependencies and integration points with major parallel development
projects. Negotiated budget issues to obtain relief of restrictions
jeopardizing project success.
Created several key project
deliverables including charter, guiding principles, critical success
factors, constraints, risks, and assumptions, scope definition,
statements of work, and detailed project plans. Produced and
delivered detailed project documents, including project roles and
responsibilities, time commitments, and release and migration
strategies. Managed issue logs and pushed for the resolution of
critical issues standing in the way of project success. Leveraged
industry-leading process-based ERP implementation methodology.
Orchestrated the finalization and delivery of project deliverables.
Implementation Consultant and
Application Instructor
Implemented Oracle’s PeopleSoft
Financials applications. Leveraged software business process
designs to establish efficient system setup. Developed comprehensive
reporting strategy and transitioned product and technical knowledge
to client resources. Developed and delivered training sessions of
Oracle’s PeopleSoft nVision, Query and General Ledger, Accounts
Payable and Asset Management applications. Leveraged training
contracts into comprehensive consulting engagements resulting in
additional revenue.
PeopleSoft, Inc., Pleasanton,
California (1990 – 1994)
Accounting Manager
Responsible for human resources,
payroll, and financial accounting. Restructured finance department
to prepare for company growth. Developed documentation for initial
public offering. Drove the implementation of PeopleSoft’s General
Ledger, Accounts Payable, Asset Management, and reporting.
Grant Thornton, San Francisco,
California (1987 – 1990)
Accountant
Performed accounting services,
reviews and audits. Coordinated tax preparation services and
completion of supporting tax documentation. Maintained client
relationships. Certified Public Accountant.
ENABLING TECHNOLOGIES
Oracle’s PeopleSoft ERP Suite, Excel,
PowerPoint, Project, Word, Visio
EDUCATION
BS in Business Administration –
Accounting, University of San Francisco, California
Certified Public Accountant
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